Refund & Cancellation Policy

Last updated: July 15, 2026

Leadvyne is a software subscription service, not a marketplace for physical goods. This policy covers how billing, cancellations, and refunds work for your Leadvyne subscription and add-on purchases. It supplements our Terms & Conditions.

1. Returns & Replacement

Leadvyne does not sell or ship physical products, so returns and replacements do not apply to your Leadvyne subscription itself. If you use Leadvyne's Ecommerce module to sell your own physical products through your own store, any return or replacement of those products is a matter between you and your customer — Leadvyne is not a party to that transaction.

2. Subscription Cancellation

You can cancel your plan at any time from your dashboard's Billing page (Customer Portal). Cancellation takes effect at the end of your current billing period — you keep access until then, and you will not be charged again afterward. There is no cancellation fee.

3. Refunds

Subscription fees already billed are non-refundable, except where required by applicable law. If you believe you were charged in error, contact us (see below) and we'll review it. One-time add-on purchases (e.g. WhatsApp credits, the Voice add-on) are fulfilled immediately on purchase and are non-refundable once fulfilled.

4. Payment Terms

• Subscription plans are billed in advance, on a recurring basis, until cancelled.
• Add-ons (WhatsApp credits, Voice add-on, etc.) are one-time purchases, billed at the time of purchase — not auto-renewing.
• Payments are processed securely by Stripe. Leadvyne does not store your full card details.
• If a recurring payment fails, we'll retry per Stripe's standard dunning schedule; continued failure may result in your plan being paused until payment succeeds.
• Invoices and receipts are available anytime from your dashboard's Billing page.

5. Transaction Currency

Your subscription is billed in the currency shown for your account at checkout. If your card is issued in a different currency, your bank may apply its own conversion and any associated fees.

6. Legal Restrictions & Eligibility

• You must be at least 18 years old, and authorized to enter into this agreement on behalf of your business, to subscribe to Leadvyne.
• Your use of connected channels (e.g. WhatsApp) must comply with Meta's WhatsApp Business Messaging Policy and any other third-party policy that applies.
• You are solely responsible for complying with any additional licenses or industry-specific regulations that apply to your own business (for example: age verification, alcohol, healthcare, or financial services regulations) — Leadvyne is a communication and lead-management tool, not a substitute for your own regulatory compliance.

7. Contact

Questions about billing, cancellations, or refunds? Reach us at info@aiingo.com, or see our full contact details.